Merchant services in Vancouver
Our office is on Granville Street. For Vancouver businesses that means the statement review can end with a real meeting, across a table, with your numbers printed out.
Photo: Quintin Soloviev / Wikimedia Commons, CC BY 4.0
A downtown card mix unlike anywhere else in BC
Vancouver's core runs on hospitality density: coffee bars doing hundreds of small debit taps a day, restaurants closing premium cards at dinner, hotels holding deposits weeks ahead, and professional firms invoicing by virtual terminal. Every one of those transaction types carries a different true cost, and the flat rates most downtown businesses sit on charge all of them as if they were the same.
Tourist traffic adds a twist the statements rarely price well: international cards. Cross border interchange and card brand fees on foreign issued cards are real costs, and a business on Robson or in Gastown sees far more of them than a suburban counter does.
Working in person, not through a call centre
We read your statement line by line and then, if you want, walk the results through at your counter or ours. When a terminal fails during a Friday rush, the support call is answered in this time zone by our team, with no automated phone tree during office hours.
The Board of Trade connection
Kubera works with Vancouver Board of Trade members across the city, and Kubera is a recommended payments partner of the BC Chamber of Commerce. That recommendation sets the standard we work to: members come to us for systems fitted to how they actually run, deployed and supported by a team they can meet in person.
Downtown rents make every margin point load bearing
Vancouver commercial rents are among the steepest in the country, which changes the weight of every other line on the ledger. A business paying downtown rates for its square footage cannot afford a payments line that has never been examined: at this cost base, every transaction deserves to be priced as what it is, not blended into an average. The businesses that thrive on Vancouver's cost base are the ones that run every operating line deliberately, and processing is the line most often left on autopilot.
“Kubera is our trusted partner, bringing value and efficiency to your payment processing needs.”
Common questions
Can we actually meet in person?
Yes. We are at 409 Granville Street, and for Vancouver businesses we are happy to review the statement results face to face, at your business or our office.
We take a lot of international cards. Does that change anything?
It changes your cost profile meaningfully. Foreign issued cards carry additional cross border costs, and a downtown or tourist facing business should have that priced visibly rather than absorbed into a blended rate.
How fast is the review for a Vancouver business?
Send a recent statement and we come back within 1 to 2 business days with a line by line breakdown. If a meeting is useful after that, we book it.
Do you only work downtown?
No. We work across the city, the region and the province. The Granville office just means Vancouver businesses get the in person option by default.
Where can I get a debit machine in Vancouver?
From us, fitted rather than shipped: we spec the unit to your counter and deploy it in person from the Granville Street office. The full walkthrough lives on our debit machines in Vancouver page, including which form factor suits which kind of room.
A recommended payments partner of the BC Chamber of Commerce
Free statement review for Vancouver businesses
Send us a recent statement. We read it line by line and come back within 1 to 2 business days with exactly what you are paying and whether the structure matches how you run. No obligation, just numbers.
Right-fit systems, quality hardware, and a BC team that shows up.